Shipping policy

MYGLORYPLAY Shipping & Delivery Policy

Where We Ship

MYGLORYPLAY currently ships from Australia to Australia, New Zealand, the United States, the United Kingdom and the member states of the European Union. The destinations available to you are shown at checkout. We do not currently ship to destinations that are not available at checkout.

Launch Offer

Free shipping is available on the first 100 eligible orders during the MYGLORYPLAY launch promotion.

This is a limited offer. Once the promotional allocation has been used, standard shipping rates apply. While the offer is available, the free-shipping discount is applied automatically at checkout – no code is required.

Standard Shipping Rates

Outside the launch offer, the following standard shipping rates apply:

  • Australia & New Zealand: A$60.00
  • United States: A$60.00
  • United Kingdom & supported European destinations: A$70.00

Rates are set in Australian dollars. Depending on your market, the equivalent amount may be displayed in your local currency at checkout. The shipping charge that applies to your order is always shown at checkout before you pay.

Delivery Timeframes

In-stock products are generally delivered within approximately 10–15 days.

Back orders and special orders may take up to approximately 25 days.

These timeframes are estimates only and are not guaranteed delivery dates. Delivery times may be affected by stock availability, carrier delays, customs processing, public holidays, weather and other circumstances outside our control.

Discreet Packaging

Orders are shipped in plain, discreet outer packaging wherever reasonably practicable. We do not place explicit product images or unnecessary product descriptions on the outside of the parcel. However, we cannot remove or conceal information that carriers, postal services or customs authorities legally require on shipping labels or customs documentation.

Tracking

Where tracking is available for your shipment, tracking details will be emailed to you once your order has been dispatched. Please check your junk or spam folder if you have not received them.

Customs, Duties & Taxes

International customers are responsible for customs duties, import tariffs, VAT/GST, customs clearance or similar destination-country charges unless expressly stated otherwise at checkout. These charges are separate from any shipping charge and are not covered by the launch free-shipping offer unless we specifically state otherwise. Please see our Returns & Refunds Policy for information about international orders that are refused or not collected.

Delivery Address

Please check your delivery address carefully before completing checkout. We may be unable to change or redirect a parcel once it has been dispatched.

Delivery Issues

If your order has not arrived within a reasonable time after the estimated delivery timeframe, or if there is any other problem with your delivery, please contact MYGLORYPLAY at info@mygloryplay.com with your order number and we will help resolve it.