Refund policy

MYGLORYPLAY Returns & Refunds Policy

At MYGLORYPLAY, we want you to feel confident when ordering from us. Every product is carefully prepared and checked before dispatch, and we stand behind the quality of the MYGLORYPLAY range.

In addition to your rights under applicable consumer law, we offer a 30-Day Money-Back Guarantee on eligible purchases.

30-Day Money-Back Guarantee

If you change your mind about your MYGLORYPLAY purchase, you may request a return within 30 days of the date your order is delivered.

To qualify for a return under our 30-Day Money-Back Guarantee:

  • The product must be unused.
  • The product must be returned in its original packaging.
  • All components, accessories, tension rods, instructions and other items originally supplied with the product must be included.
  • The product must not have been washed, altered, damaged or show signs of use.
  • You must provide proof of purchase or your MYGLORYPLAY order number.

For hygiene reasons, we cannot accept products showing signs of use under our 30-Day Money-Back Guarantee.

Please contact MYGLORYPLAY before returning your order so that we can provide you with the appropriate return instructions and warehouse return address.

Return Shipping Costs

For returns made under our 30-Day Money-Back Guarantee, including change-of-mind returns, the customer is responsible for arranging and paying all return shipping costs.

We strongly recommend using a tracked shipping service and retaining your tracking information until your return has been completed.

MYGLORYPLAY cannot accept responsibility for a return parcel that is lost or damaged while being transported back to us.

Original shipping charges, where applicable, are not refundable for change-of-mind returns.

Refunds

Once your return has been received at our warehouse, it will be inspected to ensure that it meets the conditions of our 30-Day Money-Back Guarantee.

Approved refunds will be processed within 14 days of the returned product being received at our warehouse.

Refunds will be made to the original payment method used to place the order.

Once MYGLORYPLAY has processed your refund, your bank, credit card provider or payment service may require additional processing time before the funds appear in your account. This processing time is outside the control of MYGLORYPLAY.

Faulty, Damaged or Incorrect Products

If your MYGLORYPLAY product arrives damaged, is faulty, or you believe you have received an incorrect product, please contact us as soon as reasonably possible with your order details and information about the issue.

Where appropriate, we may request photographs or other information to help us assess the problem.

Products that are faulty, damaged or otherwise fail to meet applicable consumer guarantees will be dealt with in accordance with the Australian Consumer Law and any other consumer laws that apply to your purchase.

The conditions applying to our voluntary 30-Day Money-Back Guarantee — including the requirement that a product be unused and in its original packaging — do not limit any rights you may have in relation to faulty or defective goods.

Where a product is confirmed to be faulty and applicable consumer law requires MYGLORYPLAY to reimburse reasonable return costs, those costs will be reimbursed accordingly.

International Orders — Customs Duties, Tariffs and Taxes

International customers are responsible for ensuring that products ordered from MYGLORYPLAY can lawfully be imported into their destination country.

Any customs duties, import tariffs, import taxes, VAT/GST, customs clearance charges, brokerage fees or other charges imposed by the destination country or its authorities are the responsibility of the customer, unless expressly stated otherwise at checkout.

These charges are separate from any shipping charges paid to MYGLORYPLAY and are not included in any free-shipping offer unless we specifically state otherwise.

Customs and import charges are determined by the authorities in the destination country and are outside the control of MYGLORYPLAY.

MYGLORYPLAY does not collect or receive customs tariffs or import duties charged directly by overseas customs authorities and cannot refund charges paid directly to those authorities. Customers should contact the relevant customs or taxation authority in their country if they believe an import charge has been incorrectly assessed.

Customers are responsible for familiarising themselves with any duties, taxes, tariffs or import requirements that may apply before placing an international order.

Orders Refused Due to Customs Charges

If an international shipment is refused, abandoned or not collected because the customer chooses not to pay applicable customs duties, tariffs, taxes or clearance charges, any refund will only be considered after the parcel has been successfully returned to and received by MYGLORYPLAY.

Any shipping, carrier, customs, return-to-sender or handling charges incurred by MYGLORYPLAY as a result may be deducted from the refund to the extent permitted by applicable law.

MYGLORYPLAY cannot issue a refund for an international order that has been abandoned, destroyed or otherwise not returned to us by the carrier or customs authority.

Australian Consumer Law

Our 30-Day Money-Back Guarantee is an additional benefit and does not replace or restrict any rights or remedies available to you under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights that cannot lawfully be excluded, restricted or modified.

Need Help With a Return?

If you would like to request a return or have a question about an order, please contact MYGLORYPLAY through the contact details provided on our website.

Please include your name, order number and a brief description of your return request so that we can assist you as quickly as possible.