Privacy policy

MYGLORYPLAY Privacy & Discreet Delivery Policy

Last updated: September 2026

At MYGLORYPLAY, privacy and discretion are fundamental to the way we do business.

We understand that our customers value not only the quality of the products they purchase, but also the privacy surrounding their purchase. We are committed to handling your personal information responsibly, protecting it from unauthorised access or disclosure, and ensuring that your order is packaged and dispatched as discreetly as reasonably possible.

This Privacy Policy explains how MYGLORYPLAY collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Our Privacy Commitment

When you shop with MYGLORYPLAY:

  • We respect your privacy and your choices.
  • We do not sell or rent your personal information.
  • We only collect information reasonably necessary to operate our business, process orders and provide our services.
  • We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification or disclosure.
  • We only share personal information with service providers where reasonably necessary to operate our business, fulfil your order or meet our legal obligations.
  • We will not send you marketing communications unless we are permitted to do so and you can unsubscribe from marketing communications at any time.
  • We aim to be clear and transparent about how your information is collected and used.
  • We will not knowingly use your personal information for purposes that are materially different from those described in this policy without an appropriate legal basis or your consent where required.

Your privacy matters to us before, during and after your purchase.

Discreet Packaging & Delivery

We recognise that discretion is particularly important to MYGLORYPLAY customers.

Orders are shipped in plain, discreet outer packaging wherever reasonably practicable. We do not place explicit product photographs, promotional imagery or unnecessary descriptions of the nature of the products on the outside of the parcel.

External shipping labels will contain the information required to enable the parcel to be delivered, such as the recipient's name and address, shipping information and any sender information required by the carrier or applicable law.

For international orders, customs authorities and shipping providers may require additional information to appear on customs declarations or associated shipping documentation. This may include:

  • a description of the goods;
  • the value of the shipment;
  • country of origin;
  • customs or tariff classifications;
  • sender information; and
  • other information required by customs, postal or border authorities.

MYGLORYPLAY will not include unnecessary explicit or promotional product descriptions on external packaging. However, we cannot remove, conceal or misrepresent information that is legally required by customs authorities, postal services or shipping carriers.

The contents of your order will otherwise remain securely packaged inside the parcel.

Information We May Collect

Depending on how you interact with MYGLORYPLAY, we may collect personal information including:

  • your name;
  • billing address;
  • delivery address;
  • email address;
  • telephone number;
  • order details and purchase history;
  • payment and transaction information;
  • communications you send to us;
  • return or refund information;
  • customer service enquiries;
  • website account information, if accounts are available;
  • marketing preferences;
  • IP address;
  • device and browser information;
  • website usage and interaction information; and
  • information collected through cookies and similar technologies.

We aim to collect only the information that is reasonably necessary for the purposes for which it is required.

Payment Information

Payments may be processed on our behalf by third-party payment processors, financial institutions or ecommerce service providers.

Depending on the payment method selected, your payment information may be provided directly to the relevant payment provider.

MYGLORYPLAY does not require access to more payment information than is reasonably necessary to process, confirm, administer or refund your transaction.

Payment providers operate under their own privacy and security policies and may process your information in accordance with their own legal obligations.

How We Use Your Information

We may use your personal information to:

  • process and confirm your order;
  • arrange payment;
  • package and dispatch your products;
  • provide shipping and tracking information;
  • communicate with you about an order;
  • process returns, refunds or warranty claims;
  • respond to customer service enquiries;
  • prevent fraud or unauthorised transactions;
  • maintain and improve our website;
  • maintain appropriate business, taxation and transaction records;
  • understand how customers interact with our website;
  • improve our products and services;
  • send marketing communications where you have consented or where otherwise permitted by law;
  • comply with legal, regulatory, taxation or customs requirements; and
  • protect the rights, security and legitimate interests of MYGLORYPLAY, our customers and our service providers.

We do not use information about your purchase to publicly identify you or disclose the nature of your purchase to unrelated third parties for promotional purposes.

Sharing Your Personal Information

MYGLORYPLAY does not sell or rent customer personal information.

We may provide limited personal information to third parties where this is reasonably necessary to operate our business or provide services to you.

These third parties may include:

  • ecommerce and website service providers;
  • payment processors and financial institutions;
  • delivery companies, couriers and postal services;
  • warehouse and fulfilment providers;
  • technology and cloud-storage providers;
  • cybersecurity and fraud-prevention providers;
  • accounting, taxation, legal and professional advisers;
  • analytics providers;
  • marketing and communications providers where applicable; and
  • government, customs, taxation, law enforcement or regulatory authorities where disclosure is required or permitted by law.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to handle that information only for legitimate purposes associated with the services they provide.

International Customers & Overseas Data Processing

Because MYGLORYPLAY sells internationally and may use technology, payment, ecommerce, communications or service providers operating in different countries, personal information may in some circumstances be processed, stored or accessed outside Australia.

For example, information necessary to deliver an international order will need to be provided to relevant international postal services, couriers, customs authorities or logistics providers.

Where required by applicable privacy law, we take reasonable steps in relation to the protection of personal information disclosed to overseas recipients.

Marketing Communications

We respect your choice about whether you wish to receive marketing from MYGLORYPLAY.

Where required, we will only send marketing emails or electronic marketing communications where you have provided consent or where we are otherwise permitted to do so by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to an order you have placed, such as:

  • order confirmations;
  • payment notifications;
  • shipping information;
  • delivery updates;
  • return information;
  • refund confirmations; and
  • customer service communications.

Cookies & Website Technology

Our website may use cookies and similar technologies to operate effectively and improve your browsing experience.

These technologies may be used to:

  • remember website preferences;
  • maintain shopping-cart functionality;
  • process checkout sessions;
  • understand website traffic and performance;
  • help detect fraud or security threats; and
  • measure the effectiveness of marketing where applicable.

Some cookies are necessary for the website to operate correctly, while others may be optional.

Depending on your location and applicable law, you may be provided with options to manage certain categories of cookies.

You can also control cookies through your browser settings, although disabling some cookies may affect the functionality of the website.

Keeping Your Information Secure

MYGLORYPLAY takes the security of customer information seriously.

We take reasonable technical, organisational and administrative measures designed to protect personal information against:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised disclosure; and
  • unauthorised modification.

This may include appropriate access controls, secure technology platforms, reputable service providers and procedures designed to limit access to personal information to circumstances where it is required.

While we take reasonable precautions to protect your information, no website, internet transmission, electronic storage system or payment system can be guaranteed to be completely secure.

If we become aware of a data breach affecting personal information, we will assess and respond to it in accordance with applicable legal requirements.

How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling orders;
  • processing returns and refunds;
  • providing customer service;
  • maintaining transaction records;
  • meeting taxation and accounting requirements;
  • resolving disputes;
  • detecting fraud; and
  • complying with legal obligations.

Where personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it where appropriate.

Accessing or Correcting Your Personal Information

You may contact MYGLORYPLAY if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information or making certain changes.

In some circumstances, applicable law may permit or require us to refuse access to particular information. If this occurs, we will explain the reason where we are legally able to do so.

Requesting Deletion of Personal Information

You may contact us to request deletion of personal information we hold about you.

Where legally permitted and reasonably practicable, we will action eligible requests.

We may need to retain certain information where required for legitimate business or legal purposes, including taxation, financial reporting, fraud prevention, dispute resolution, product safety or compliance with applicable laws.

Privacy Rights for International Customers

Customers located outside Australia may have additional privacy rights under the laws applying in their country or region.

Depending on the applicable law, these rights may include the ability to:

  • access personal information;
  • correct inaccurate information;
  • request deletion of certain information;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent; or
  • request information about how personal information is used.

MYGLORYPLAY will respond to valid privacy requests in accordance with the laws that apply to us.

Privacy Complaints

If you have a question, concern or complaint regarding the way MYGLORYPLAY has handled your personal information, please contact us using the contact information provided on our website.

Please provide sufficient information for us to understand your concern and investigate it appropriately.

We will endeavour to acknowledge and investigate legitimate privacy concerns within a reasonable period.

Where applicable, you may also have the right to contact the relevant privacy or data-protection regulator in your country.

Australian customers may be able to contact the Office of the Australian Information Commissioner (OAIC) where appropriate.

Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

MYGLORYPLAY is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;
  • our website;
  • technology;
  • service providers;
  • legal requirements; or
  • the way we handle personal information.

The current version of the policy will be published on the MYGLORYPLAY website with an updated revision date where appropriate.

Contact MYGLORYPLAY

If you have any questions about this Privacy Policy, your personal information or the way your information is handled, please contact MYGLORYPLAY using the contact details provided on our website.

Our Promise to You

At MYGLORYPLAY, discretion extends beyond the packaging your order arrives in.

It also applies to the way we treat your information.

We will treat your personal information with respect, use it only for legitimate business purposes, take reasonable steps to keep it secure and never sell or rent it to third parties.

Your purchase is personal. We believe your privacy should be too.